Degraded performance on platform.claude.com and Claude for Microsoft Office 365

Started: 2026-09-01 17:05 UTC
Last official update: 2026-09-01 18:07 UTC
Resolved: 2026-09-01 18:07 UTC
Published incident duration: 62 minutes.

This issue has been resolved.

Read the full official incident ↗

MiniCrafts groups the provider's published notice by affected product. Unconfirmed scope stays unconfirmed. Published incident duration is not a measurement of downtime for every user.

What to do

Switch to ChatGPT, Gemini or a local model until Claude recovers.

Check current product status and troubleshoot · Usage limits and reset rules

Official update timeline

1. 2026-09-01 18:07 UTC · resolved

   This issue has been resolved.

2. 2026-09-01 17:52 UTC · monitoring

   We are seeing success rates recover across affected services. Core inference and the API are not impacted.

3. 2026-09-01 17:05 UTC · investigating

   We are investigating reports of degraded performance affecting some Claude services, including docs.claude.com. We are working to resolve these issues and will provide an update as soon as possible.

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