Disruption with billing information updates
The provider has not confirmed which tracked products are affected.
Started:
Last official update:
Resolved:
Published incident duration: 230 minutes.
Beginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. We mitigated the incident on September 24, 2026 at 20:24 UTC by changing
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What to do
Commit locally and push later; Actions jobs usually re-queue after recovery.
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Official update timeline
- · resolved
Beginning on September 22, 2026 at 11:51 UTC, approximately 1,700 users experienced delays and errors when adding or updating billing address information because requests to the address validation service timed out or failed. Within the affected address validation flow, requests failed at an average rate of 69.3%, reaching 100% at peak. An operating system upgrade exposed a compatibility issue in an adapter used by our HTTP client library, causing requests to stall. A subsequent change to shorten request timeouts caused stalled requests to return connection errors and increased the failure rate. We mitigated the incident on September 24, 2026 at 20:24 UTC by changing
- · monitoring
The degradation has been mitigated. We are monitoring to ensure stability.
- · investigating
We have applied the mitigation and are seeing signs of recovery. We are continuing to monitor the system closely.
- · investigating
We are continuing to work on mitigation. We will post another update in approximately one hour.
- · investigating
We have identified the problem and are actively working on mitigation.
- · investigating
We are investigating failures on billing information updates. Customers may be unable to create or update their billing information in the meantime.
- · investigating
We are investigating reports of impacted performance for some GitHub services.